Terms of Service

Agreement and eligibility

These Terms of Service govern access to Lead Rescue AI. By creating an account, connecting a phone number, or using the service, you agree to these terms. If you use the service for a business, you represent that you have authority to bind that business. You must be at least 18 years old and legally able to enter into this agreement.

The service

Lead Rescue AI helps participating businesses respond to missed callers by SMS, gather details about requested services, create leads, and notify the business. Features may depend on third-party communications, hosting, email, authentication, and AI providers.

The service is not an emergency dispatch service, call center, professional adviser, CRM, or guarantee of a booked appointment or completed job.

Customer accounts and configuration

Customers are responsible for account security, authorized access, accurate business information, lawful call forwarding, approved phone numbers, messaging registrations, and the instructions and content they configure. Notify us promptly of suspected unauthorized access. A customer may not connect a phone number or represent a business without permission.

Plans, payment, and activation

Published plan prices are recurring monthly charges. Creating an account or submitting a carrier application does not start billing. A customer may securely save a payment method with Stripe during review; the first monthly charge and subscription begin only after the assigned number is approved and Lead Rescue AI activates the service.

Subscriptions renew monthly until canceled. Plan capacity, applicable taxes, and any separately agreed excess-usage charges are shown before purchase or documented in the customer agreement. Failed payments may delay activation or suspend service. Customers may contact support to cancel or change an active plan; cancellation takes effect as disclosed at the time of the request and does not erase charges already incurred.

SMS program terms

Program name: Lead Rescue AI Service Inquiry Messaging. When a caller contacts a participating business and the call is missed or unanswered, the caller may receive an immediate automated service-related text. Replies continue a two-way conversation that may request the caller's name, service need, ZIP code, urgency, preferred time, and notes.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for assistance or email support@mythicatech.com. Consent to receive text messages is not a condition of purchasing goods or services. Carriers are not liable for delayed or undelivered messages.

Additional information is available in our SMS Terms & Consent and Privacy Policy.

Messaging compliance

Customers must send only lawful, wanted messages that match their registered business and approved use case. Customers must obtain and retain required consent, honor opt-outs, identify the sender, maintain accurate public terms and privacy disclosures, and follow applicable laws, carrier rules, and provider policies. Spam, purchased lists, deceptive content, unlawful discrimination, harassment, fraud, prohibited content, and attempts to evade carrier filtering are forbidden.

AI and professional-services limitations

AI-generated questions and summaries may be inaccurate, incomplete, or inappropriate for a particular situation. Customers must review information and use independent judgment before acting. The service does not provide legal, medical, financial, safety, or other professional advice and does not create an attorney-client, clinician-patient, or other professional relationship.

Unless we have signed a separate written agreement that expressly permits it, customers must not use the service to collect Social Security numbers, payment card or financial account data, medical records, protected health information subject to HIPAA, passwords, authentication codes, or other highly sensitive information. Emergencies should be directed to 911 or the appropriate emergency provider.

Customer data and privacy

Customers retain their rights in customer data and authorize Lead Rescue AI and its service providers to process that data only as needed to provide, secure, support, and comply with law in connection with the service. Customers are responsible for having a lawful basis and providing notices required for their own collection and use of caller information. Our data practices are described in the Privacy Policy.

Intellectual property and feedback

Lead Rescue AI and its software, branding, designs, documentation, and related materials are owned by us or our licensors and are protected by applicable law. Subject to these terms, we grant customers a limited, non-exclusive, non-transferable right to use the service for internal business purposes. Feedback may be used without restriction or obligation.

Suspension and termination

We may suspend or restrict access when reasonably necessary to prevent harm, investigate abuse, comply with law or provider requirements, protect service integrity, or address a material breach. Customers may stop using the service at any time and may request account deletion. Sections that by their nature should survive termination will remain effective.

Availability and changes

We work to provide a reliable service, but communications may be delayed, filtered, or unavailable because of carriers, providers, internet failures, maintenance, or events beyond our control. We may modify or discontinue features and will provide reasonable notice when a material change is likely to adversely affect active customers.

Disclaimers

To the fullest extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or produce any particular business result. Some jurisdictions do not allow certain disclaimers, so portions of this section may not apply.

Limitation of liability

To the fullest extent permitted by law, Lead Rescue AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from the service. Our aggregate liability for claims relating to the service will not exceed the amount the customer paid us for the service during the three months before the event giving rise to the claim. These limits do not apply where prohibited by law.

Changes and contact

We may update these terms by posting a revised version and changing the effective date. If a change materially affects active customers, we may also provide notice through the service or by email. Continued use after the effective date of revised terms constitutes acceptance to the extent permitted by law.

Questions about these terms may be sent to support@mythicatech.com.