Privacy Policy

Scope and our role

This Privacy Policy explains how Lead Rescue AI collects, uses, discloses, and protects personal information when businesses use our website and missed-call rescue service, and when callers communicate with participating businesses through the service.

For lead and conversation data, the participating business generally decides why the information is collected and how it is used. Lead Rescue AI processes that information on the business's instructions to provide the service. Questions about a business's own privacy practices should also be directed to that business.

Information we collect

• Account information: name, email address, authentication information, and account identifiers.
• Business information: business name, type, phone number, email, services, service area, hours, time zone, notification preferences, and custom AI instructions.
• Call and messaging information: caller and recipient phone numbers, call status and timestamps, SMS content and delivery status, consent and opt-out events, and related provider identifiers.
• Lead information: name, requested service, ZIP code, urgency, preferred time, notes, and an AI-generated summary.
• Technical and support information: security and diagnostic logs, IP address and browser information made available by our hosting and authentication providers, and information submitted in support requests.
• Billing information: selected plan, subscription and invoice status, charge amounts, billing history, card brand and last four digits, and Stripe reference identifiers. Full payment card numbers are entered and stored by Stripe, not Lead Rescue AI.

How we use information

We use information to authenticate users; configure and secure accounts; route calls; send and receive service-related messages; qualify inquiries; generate leads; notify the relevant business; provide support; prevent fraud, abuse, and unwanted messaging; troubleshoot and improve reliability; enforce our terms; and comply with legal, carrier, and regulatory requirements.

We do not use missed-call conversations for unrelated advertising or sell them as lead lists.

AI processing

Lead Rescue AI uses automated systems to interpret service inquiries, ask follow-up questions, and prepare lead summaries. Message content and relevant business instructions may be sent to an artificial intelligence service provider solely to perform these functions. AI output may be inaccurate or incomplete, and participating businesses are responsible for reviewing leads and making service decisions.

How we disclose information

We may disclose information to the participating business a caller contacted; to infrastructure providers that perform services for us, including Supabase, Twilio, OpenAI, Resend, Vercel, and authentication providers; when required by law or needed to protect rights, safety, and service integrity; or as part of a merger, financing, acquisition, or sale of assets subject to appropriate confidentiality protections.

Service providers may process information only to provide their contracted services or as otherwise permitted by law. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

Mobile information and SMS consent

We do not sell, rent, or share mobile phone numbers, text messaging originator opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is used only to provide the requested messaging service, maintain consent records, prevent abuse, and satisfy legal and carrier requirements.

Message frequency varies with each service conversation. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. More information is available in our SMS Terms & Consent.

Cookies and similar technology

We use cookies that are necessary for sign-in, session security, and core site operation. We do not currently use advertising cookies or third-party behavioral tracking cookies. See our Cookie Notice for details.

Data retention

We retain account, business, call, message, lead, and notification records while an account is active and for as long as reasonably necessary to provide the service, maintain security and consent records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by record type and legal requirement. We delete or de-identify information when it is no longer reasonably needed, unless continued retention is required by law.

Security

We use administrative, technical, and organizational safeguards designed to protect information, including authenticated access, tenant-based access controls, encrypted network connections, restricted service credentials, and provider security controls. No transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your privacy choices and rights

Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, or a copy of personal information; to opt out of certain sales, sharing, or targeted advertising; to limit certain uses of sensitive information; and to appeal a denied request. We do not discriminate against anyone for exercising an applicable privacy right.

Submit a request to support@mythicatech.com. Include enough information for us to identify the relevant account, business, phone number, or conversation. We may verify identity and authority before responding. If we deny an appealable request, reply to our decision with the word “Appeal.”

Children

The service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information through the service.

Changes and contact

We may update this policy as the service or legal requirements change. We will post the revised policy here and update the effective date. Material changes may also be communicated through the service or by email.

Privacy questions and requests may be sent to support@mythicatech.com.